VoiceConnect Inc. Privacy Policy
Last updated Jan 01, 2025
We know your privacy is important to you, and we want you to know it’s important to us too. This Privacy Policy is meant to explain our practices when it comes to your use of our products, services, and websites. We encourage you to take the time to review it carefully, to understand what information we collect, why we collect it, and what we do with it. Below, we cover the following topics:
It is important to note that the following notices at the end of this Privacy Policy provide additional rights and notices that apply to some users of our services, and will govern in such circumstances: Additional Notices for Residents of California / Nevada and Customer Proprietary Network Information Notice. Additional and differing notices may be provided at the point of collection, in which case those pre-collection notices will supplement this Privacy Policy and govern in the event of a conflict.
Merryville Investments, LTD, Inc., including its corporate affiliates, (“ClarityTel, VoiceConnect and VoiceConnect Inc.” “we,” “our”) is a global provider of cloud communications that offers various services. For our business and residential customers, we offer a complete and fully-configured unified communications solution for the delivery of end-to-end communications via voice, video, text and mobile applications. We also provide our communications services in programmable modules delivered via APIs and SDKs, enabling our customers to incorporate these services into their own applications to serve their own customers.
This Privacy Policy applies to our customers, prospective customers, our customers’ customers (both direct and indirect), job applicants, current and former employees, contractors, visitors to our company websites,and recipients of our e-mail communications. Current employees are also governed by internal Human Resources policies, which are available upon request.
When you use our websites or our services, you acknowledge and understand that VoiceConnect will collect, use, and share your information, as we describe in this Privacy Policy. Note: if you’re a user of an application that is integrated or built using VoiceConnect’s products and services, that application’s privacy policy will describe how it collects, uses, stores, and shares your data. We are not responsible for the privacy policies or actions of our customers or business partners.
We collect your information in the following ways:
Information you provide directly to us. When you subscribe to our newsletters, sign up for our services, request us to contact you, or through other interactions with us, we may ask you for certain personal information that identifies or is linked or reasonably linkable to you (“Personal Data”), such as your name, birthdate, postal address, e-mail address, telephone number, company name, job title, or payment information, as well as non-Personal Data. For instance, and without limitation:
When you request support from us, we may also collect information from you, including Personal Data, such as contact information, documentation, screenshots, or other information you or we may believe is helpful to solving the issue.
When you speak with our customer service or sales representative on the phone, your calls may be recorded and/or monitored for quality assurance, training and research purposes.
Information we collect automatically when you visit our websites. We, our vendors and third-party services, such as our advertising and analytics providers, collect information about your visits to our websites and your interactions with our ads or content, together with information such as your IP address, location, cookies, and other tracking technologies (e.g., web beacons, device identifiers, pixels, and cross-device tracking). For more information, please see our Cookies and Tracking Notices below, which includes information on how to control or opt out of these cookies and tracking technologies.
Information we get from third parties. Third party sources of information include, without limitation:
Third party services and social media. If you create an account or access our services through your account with a third-party service, such as Facebook, Google, LinkedIn, GitHub or Twitter, or use a social media feature through our services, certain Personal Data and other information from those third-party social media services may be shared with us, such as your interests, “likes,” and friends list. We may use this information we receive from them, for example, to personalize your VoiceConnect experiences and marketing communications, to enhance our services, and to better serve you. Some third parties enable you to control this data sharing via options in your social media accounts. We may also collect information from third party services that are integrated with our services, such as third-party CRMs or other applications that you authorize our services to connect with. The privacy policies of third party services, and not this Privacy Policy, govern those third parties’ practices and services. This Privacy Policy only governs our receipt of Personal data from them.
Consumer reporting agencies. We may obtain your credit information from third party reporting agencies in order to control our own credit risk in onboarding new customers.
Demographic, lead, and interest data. We may obtain Personal Data and other information from outside companies such as those that collect customer information including demographic and interest data. Examples of this information include your employment status, your job title with your current employer, and your business contact information. We may use this data and combine it with other information we have about you, for example, to help us predict your preferences and to direct marketing offers that might be more relevant to you. We also obtain where permitted by law contact information and other marketing lead information from third parties, website “refer-a-friend” options or social media platforms and may combine it with information we have, for instance, to contact you or direct VoiceConnect marketing offers to you.
Information about our customers’ users. Our customers and other third parties may also provide us with Personal Data and other information about our customers’ users and others. For example, we may receive Personal Data and other information from our customers, message senders, mobile network operators, databases with information relevant to mobile telephone numbers submitted to our services, and other third parties. This information may include, without limitation, telephone numbers, telephone numbers’ validity, type (e.g., mobile, landline, etc.), corresponding device status (e.g., whether or not it is currently available for messaging), roaming status, carrier, country of location, and whether or not the number has been ported and is used, for instance, to help us provide our services.
Information collected in connection with your use of services delivered via our platform. We and our service providers may collect Personal Data and other information in connection with your use of communications services delivered via our platform, including, without limitation:
Communications usage information. This includes information about your communications delivered via our platform such as the time and duration of usage, source and destination identifiers, from/to phone numbers, completion status, location, IP address, and amount of usage.
Communications content. To enable you to send and receive communications via our platform, we need to be able to handle the content of the messages, calls, and other communications channels used by you. This also includes, for example, voicemails, messages and call recordings recorded via our services.
Delivery information: to enable the delivery of goods, if you purchase goods from VoiceConnect. This includes the shipping address.
Device information. Where we have provided end user equipment to you, such as an analog telephone adapter or a VoIP phone, or you have installed our software on your device, we collect device-specific information from you. This includes, for example, your hardware model, operating system version, firmware, browser information, device and network configuration, device identifier, IP address, device performance, signal strength, call quality, telemetry, and mobile or wireless network information. We use the device information we collect in order to deliver and improve our services. Device information is also collected when you visit our websites, as more fully detailed above.
Your contact lists and address book. If you use our mobile apps, we may request your permission to access and store the contact list or address book maintained on your mobile phone, tablet, or other broadband-connected device. Your contact list is considered your personal data. We may use your contact list information to facilitate certain services where selected by you such as to enable you to make calls easily and to facilitate calls, texts, and other services. We may also facilitate the delivery of messages to individuals in your contact list that you wish to invite to download our mobile apps so that you can utilize our services with these selected individuals, although it is always your choice to send invites to such individuals. We will not use your contact list information for other purposes without first notifying you of the proposed use. You do not have to allow us to access your contact list information, but if you do not, certain features of our mobile apps may not be available to you. You may at any time opt out from allowing this access via the privacy settings on your device.
Mobile device camera, microphone and photos. If you use our mobile apps, we may request your permission to access the camera, microphone, and photos on your mobile device, to make and receive voice and video calls and messages and to send photos to others. You do not have to allow us to access these functions of your device, but if you do not, certain features of our mobile apps may not be available to you. You may at any time opt out from allowing this access via the privacy settings on your device.
Your location information. If your mobile device is equipped with GPS or can connect with wireless access points or hot spots, or if your mobile device is also a phone that communicates with cell towers or satellites, then your mobile device is able to use these features to determine its precise geographic location. You may use the mobile app to do a one-time share of your precise geographic location through a message in a chat session by pressing the location attachment button within the mobile app (a “Location Share Event”). We will retain the Location Share Event within your chat session on the mobile app until you delete the message. Your precise geographic location, including a Location Share Event, is considered your personal data. To the extent our mobile apps collect precise geographic location, you may at any time opt out from further allowing us to have access to your mobile device’s precise location information via the mobile app’s location settings on your mobile device.
Why we collect your information and how we use it
How we use the information we collect depends on the nature of the data, which of our services you use, how you use them, and specific preferences you may have communicated to us. We reserve the right to collect, share and otherwise use non-Personal Data for any purpose except where limited by applicable law, and to create non-Personal Data from Personal Data in order to do so. We list below the specific purposes for which we collect, use and otherwise process your Personal Data:
To deliver our services. We use your Personal Data and other information as necessary to perform our obligations in delivering our services to our customers. This includes delivering your communications to the intended end user, processing transactions with you (such as billing), authenticating you when you log into our platform, providing customer support, and operating and maintaining our services. We also need your information to communicate with you about the services, including registration confirmations, purchase confirmations, expiration or renewal reminders, responding to your requests, and sending you notices, updates, security alerts, administrative messages, and other communications necessary to usage of the services.
To carry out core activities relating to our services. To effectively deliver our services to you, we use your Personal Data and other information to engage in important supporting activities such as:
billing and collections, including maintenance of records in the event of a subsequent billing dispute;
preventing fraud, violations of our acceptable use policies, and unlawful activities;
troubleshooting, quality control, and analytics; and
monitoring the performance of our systems and platform.
For research and development. We are constantly looking for ways to improve our services, to make them more reliable, secure, and useful to you and our users generally and we may use the Personal Data and other information we collect to help us do so. For instance, we use data regarding our users’ communications on our platform to understand how our services are performing and how they are being used in order to identify areas where we can do better. For instance, we may use message delivery and call connection information to gauge the effectiveness of our routing to ensure that your messages are delivered and your calls are connected. We and our service providers may use your information, including information obtained through customer surveys, to assess the level of interest in, and use of, our services, our communications to our customers, and our other messaging campaigns, both on an individual basis and in the aggregate. Surveys are optional and customers can opt-out from receiving such surveys via opt out links in survey invitations. We also use information about your use of our websites to understand how our website visitors are using our websites. Among other things, this usage information, along with tracking technologies, enables third-party analytics companies to generate analytics reports on the usage of our services.
To improve our services and develop new services. We use your data in the provision of the services. We also use data we collect in existing services to improve and develop new services.
To market, promote, and drive engagement of our products and services. We use Personal Data and other information about you to send promotional communications, such as e-mail messages, text messages, phone calls, faxes and postal mail, and for marketing when we have an adequate legal ground to do so. When prior opt-in consent is required by applicable laws, we will obtain such consent. We do not send marketing communication to our customers’ customers who are end users. Based on information we collect about you, we may decide whether and how to promote certain of our products or services to you over others. These communications are to drive your engagement and maximize the value of our services to you, and to help you receive more relevant information from us. To perform the above functions and others described in this Privacy Policy, we may match information collected from you through different means or at different times, including Personal Data and usage information, and use such information along with information obtained from other sources (including third parties) such as contact information, demographic information, and personal interest information. Consent on behalf of someone else or provide someone else’s contact information will not be accepted. You are not required to agree to promotional communications in order to purchase goods or services from us. You can control whether you receive these kinds of communications as described below in Opt out of communications.
To comply with legal requirements. Applicable laws or regulations may require our processing of your Personal Data and other information, such as laws mandating retention of communications data, including disclosures required by law or legal process.
To protect our legitimate business interests and legal rights. Where we believe it is necessary to protect our legal rights and interests, or the interests of others, we use Personal Data and other information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
According to your explicit consent. If we wish to use your Personal Data for certain purposes which require consent under applicable law, we will first seek out and obtain your consent. This may include, for example, testimonials or case studies that identify you in your individual capacity.
Who we share your information with and why
We reserve the right to collect, share and otherwise disclose non-Personal Data for any purpose except where limited by applicable law, and to create non-Personal Data from Personal Data in order to do so. We may share your Personal Data and other information as detailed below:
Third-party service providers that help us to deliver the services and allow us to operate our businesses.
Communications providers. As the provider of a communications platform, we share the data we collect from you with communications providers (including traditional PSTN telecommunications companies and over-the-top communications service providers) as necessary in order to provide you with the services. These are the telecommunications companies, for instance, who we need to ensure your calls, messages and other communications reach the people you want to contact.
Payment gateways: In the provision of conversational commerce services, we use payment gateways as necessary in order to provide you with the services. These are payment gateways companies that ensure the payment is completed in relation to conversational commerce services.
Business operations vendors. We work with third-parties to help us run our business, such as to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, marketing and advertising, and other services for us, which may require them to access or use Personal Data and other information about you. We only work with carefully selected vendors, and take reasonable efforts to protect your Personal Data that they process for us.
Partners. In the event that you purchase services offered by VoiceConnect or a partner through a special marketing arrangement (for example, through a co-branded advertisement or offer, or an arrangement where we and a partner market or offer the other’s products or services), we may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share information with these third parties where you have agreed to that sharing.
VoiceConnect events. If you attend a VoiceConnect event, we may also share any information that you have submitted to us with a third party business partner. We will always disclose to you the name of the business partner with whom we intend to share the information and obtain your prior opt-in consent to do so.
Third party services. Our services and websites may include links or other tools (e.g., plug-ins, “like” and share buttons, SDKs, etc.) that direct you to other websites or services whose privacy practices may differ from ours. If you submit Personal Data or other information to any of those third parties, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any third party with which you interact.
Compliance with law enforcement requests and applicable laws; enforcement of our rights. We may disclose Personal Data and other information as required by applicable law, regulation, legal process or government request; to protect VoiceConnect, our services, our customers or the public from harm or illegal activities; and to enforce our agreements, policies and service terms. If VoiceConnect receives a civil or criminal subpoena, warrant, or other official and written request that is legally binding (“Request”) by a public authority for disclosure of personal data, VoiceConnect will promptly notify the customer to the extent VoiceConnect is not precluded from doing so by the Request. In the event that the information must be provided, VoiceConnect will (a) ensure that the disclosed Personal Data is the minimum required to satisfy the Request; and (b) take all commercially reasonable steps to ensure that such personal information is afforded confidential treatment by the authorities.
With your explicit consent. We share Personal Data and other information about you with third parties when you give us consent to do so. For example, we often display use cases or testimonials of satisfied customers on our public websites and require your consent to identify you in your individual capacity. If you are a business customer, and have requested this, your business name and phone number may be included in public directories.
Sharing with senders and recipients of communications. The name on your account, or a portion thereof, and/or your phone number may be displayed to people that you make calls to and to other users of the services so that they may contact you. Depending on the service you’re using, you may be able to control what’s displayed by adjusting your settings within the mobile app or your customer account, or by contacting customer care at the address provided when you signed up for the services.
VoiceConnect affiliates; business transactions. We share your Personal Data and other information with and among our corporate affiliates, for instance in order to operate and improve the services we provide to you; and we may share your information in connection with a sale, merger, financing, liquidation, or reorganization of our business or assets.
Credit control. In the event of non- or late payment, we may furnish your name, address and other details to credit bureaus and other consumer reporting agencies. They may include that information in preparing credit reports and use that information in calculating credit scores provided to their customers.
How we protect your information
VoiceConnect has implemented administrative, physical, and technical safeguards to help protect the Personal Data that we transmit and maintain. Those measures are heightened for sensitive data such as Social Security numbers and payment account numbers. However, no system or service can provide a 100% guarantee of security, especially a service that relies upon the public internet. Therefore, you acknowledge the risk that third parties may gain unauthorized access to your Personal Data and other information. Keep your account password secret and please let us know immediately if you think your password was compromised. Remember, you are responsible for any activity under your account using your account password or other credentials.
Where we store your information and international transfers
Personal information held by VoiceConnect is stored on and processed on computers situated in the United States, and in other jurisdictions. We and/or our service providers also process data in some other countries for customer care, account management and service provisioning.
How long we store your information
We store your information until it is no longer necessary to provide the services or otherwise relevant for the purposes for which it was collected. This time period may vary depending on the type of information and the services used, as detailed below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. We may also retain aggregate, de-identified or anonymized information beyond this time for, among other uses, research purposes and to help us develop and improve our services. We will take measures to prevent reidentification de-identified information retained or used for these purposes consistent with applicable law, and will not make efforts (or authorise others to make efforts) to re-identify it.
Customer account information. We store your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the services, or for so long as we need to retain it for legitimate purposes, such as to collect debts, to comply with our legal obligations, resolve disputes, enforce our agreements, support business operations, and continue to develop and improve our services.
Communications usage information. While you’re an active customer, we retain the communications usage information generated by your use of the services until the information is no longer necessary to provide our services, and for a reasonable time thereafter as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, support business operations, and continue to develop and improve our services.
Marketing information, cookies and web beacons. If you receive marketing e-mails from us, we retain information about your e-mail marketing preferences for a reasonable period of time from the date you last expressed interest in our services, such as when you last opened an e-mail from us or visited our websites. We also retain information regarding your giving or removal of consent as business records and to honour consent choices. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
Device information. We collect device-specific information from you when we have provided end user equipment to you, such as an analog telephone adapter or a VoIP phone, or you have installed our software on your device. If you do not revoke our access to this information via the privacy settings on your device, we will retain this information for as long as your account is active.
Notwithstanding with the above and the fact that we will generally store your personal data until it is no longer necessary to provide the services or otherwise relevant for the purposes for which it was collected, please note that we may also retain your information for a longer period of time to defend and/or protect our legal or business interests during the applicable statute of limitation period or as otherwise required by law, court order, or other applicable regulation.
How to access and control your information
Your choices. To request deletion of your VoiceConnect account, please contact our support team at support@voiceconnectinc.com or contact us at the contact information provided in this notice. You should know that deletion of your VoiceConnect account will result in you permanently losing access to your account and all customer data to which you previously had access through your account. Please note that certain data associated with that account may nonetheless remain on VoiceConnect’s servers in an aggregated or anonymized form that does not specifically identify you, or as otherwise noted above in the prior section. For instance, data associated with your account that we are required by law to maintain will also not be deleted. If you are an end user of an application that uses VoiceConnect’s services, you should direct requests for access and/or deletion of your data associated with that application to the relevant application provider in accordance with that application provider’s own privacy policy.
Access to your account information. Consistent with applicable laws and data security requirements, we will reasonably honour written requests from you, submitted to support@voiceconnectinc.com or our Contact Us page. You are responsible for ensuring that the information on file with VoiceConnect is current and accurate. You may access and update your account information by logging into your account or contacting us as described in this Privacy Policy. Where permitted by law, we may charge a reasonable fee to process requests for access to data and may limit the number of requests per year. Your right to amend your information is subject to our records retention policies.
Opt out of communications. You may opt out of receiving promotional communications from us by using some or all of the following methods: the unsubscribe link within each e-mail, updating your e-mail preferences within your service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional e-mail list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our services. Depending on your type of account with VoiceConnect, you may be able to opt out of some notification messages in your account settings.
Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, VoiceConnect will exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you have questions or complaints about VoiceConnect’s privacy practices and/or this privacy policy, we would like to help resolve your issue so please contact us at:
Email address: support@voiceconnectinc.com
Or write to us via post to:
VoiceConnect
4850 Sugarloaf PKWY, STE 209-356
Lawrenceville, GA 30044 USA
Information from children. VoiceConnect does not sell products or services for purchase by children and we do not knowingly solicit or collect personal data from children or teenagers under the age of eighteen. If you believe that a minor has disclosed personal data to VoiceConnect, please contact us at support@voiceconnectinc.com.
Changes to this policy. In the event we make changes to this Privacy Policy, we’ll let you know by posting a notice on our website at www.voiceconnectinc.com/privacy-policy and, in relation to substantive changes that broaden the types of personal data collected or their usage, we not apply the new policy to Personal Data collected under an inconsistent prior policy without notice.
A cookie is a small text file that a website saves on your computer or mobile device in order to facilitate and enhance your interaction with that service. We or our service providers may use cookies and equivalent technologies such as clear gifs, web beacons, pixel tags, Javascript, device fingerprinting, and third-party cookies on our website, apps, SDKs (software development kits), and, where relevant, in our promotional e-mails.
They also help us track users, conduct research, allow you to back click to earlier registration pages viewed by you and improve our content and services. For instance, we may use web beacons on our websites to access and set cookies and otherwise help us to better understand how users are moving through our websites. Information provided by the web beacon includes the computer’s IP address, the type of browser being used and the time that the web beacon was viewed. We may also use web beacons in e-mails and newsletters so that we know when such communications have been opened and to otherwise help us tailor our communications to individual users.
These technologies may track you on and off of our services, including across time and third party services. Some browsers have so-called “do not track signals,” but there is not consistency in how they work or an industry consensus as to what they mean. Accordingly, like many others, we do not look for or respond to these signals. However, you can exercise control over these technologies as explained below.
Learn more about when and how we use cookies and tracking technologies and some of our service providers:
Strictly necessary
These cookies and other technologies are essential to the basic operations of our services. For instance, they enable us to recognize you when you return to our service and to maintain your web session so you can more easily navigate the subscription process or your viewing of your call details. They are also essential for you to access secure areas of our sites, for example, to use shopping baskets or make payments.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. Some of the services on the website may not function properly should these cookies be off.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our sites, and provide us with information about the popularity of the pages and how visitors move around the site.
Targeting Cookies
These cookies may be set through our site by our advertising partners, who may use the cookies to gather information about your interests and show you relevant adverts on other sites.
How to control and delete cookies
Using your browser
You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the services. Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the site.
Our website and service platforms use CAPTCHA, (“Completely Automated Public Turing test to tell Computers and Human Apart”), which are tools used to distinguish between real and automated users, such as bots. CAPTCHAs sometimes pose tasks that are easy for humans but difficult for computers to solve, or sometimes run virtually invisible to the user. Some data may be collected and shared with Google such as:
- Browser cookies
- IP
- Operating system
- Mouse movements and keyboard strokes
- Length of pauses between actions
- Device settings (e.g. language or location)
VoiceConnect respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you opt in to receive SMS messages from us.
Information We Collect
When you opt in to receive SMS messages, we collect:
- Your phone number
- Consent to send SMS messages
How We Use Your Information
We use your information to:
- Send you the SMS messages you’ve opted in to receive
- Provide updates, promotions, or other relevant content based on your preferences
Sharing Your Information
We do not share your phone number or SMS opt-in information with third parties for marketing purposes. We do not share or sell collected information without consent or unless legally obligated to do so.
Your Rights
- You can opt out of receiving SMS messages at any time by replying with “STOP” to any message we send you.
- Message frequency will vary.
- Message and Data rates may apply.
- You may also reply “HELP” for help with your account or services.
- To opt-in using your mobile phone, text “Start” or “SUBSCRIBE” to 1.877.367.8642.
ClarityTel Mobile App Privacy
Privacy information access preface
Company is very concerned for the privacy of the users of our products. To this extent, no user information is collected except when necessary for using a specific feature of our products (Apple Push Notification Service, Firebase Cloud Messaging) and is never shared with any third parties. The only time information is requested other than listed here is for use in troubleshooting technical issues and of course, the user has the option to refuse in that case (though that may negatively affect our ability to resolve any issues).
This privacy policy contains the full list of features built into the Application that in any way process users’ private information. Whether a feature is enabled or not, and thus whether the private information required for the feature to work is accessed, depends solely on the SIP account configuration in the Application.
Push Notifications
In order for Push Notifications to work, we must register your account remotely when the Application is in the background or closed on your iOS or Android device. To accomplish this, we transmit your SIP account details to SIPIS (our server that handles push notifications) over a HTTPS – secure connection. This information is shared with no one and is erased immediately when the push instance expires (usually within 3-6 days, depending on SIP account configuration) or the user disables Push Notifications in the Application. If the SIP account is configured to use one of our methods for multitasking instead of Push Notifications, this information is not sent to SIPIS.
Mobile App Contacts Usage
This part of the privacy statement describes how the Company collects and uses the contact information you provide by granting the contacts access permission
in the Application. It also describes the choices available to you regarding our use of your information and how you can access and update this information.
We access the following personal information from your address book:
- Contacts’ names
- Contacts’ email
- Contacts’ telephones
- Contacts’ organization
- Contacts’ postal address
- Contacts’ birthday
- Contacts’ gender
We use this information to:
- Populate your Contacts data in the app.
- To import your favorite contacts into the QuickDial list, if you also enable the “Busy Lamp Field” feature on a contact, the favorite contact’s number (URI) will be included in your SIP traffic, but will not be stored anywhere.
- Enable the Smart Contacts feature, which helps you to make free calls and enjoy seamless communication with other users with SIP accounts on the same provider.
If your SIP account is configured to use the Smart Contacts feature, we securely upload your contacts to the server in order to recognize Application users among your contacts.
We will only use your Contacts information for the specific reason for which it was provided to us.
Mobile App Location Information Usage
This part of the privacy statement describes how the Company uses the location information you provide by granting the Location access permission in the Application.
We ask the location access permission only if the SIP account is configured to do so, and only in the following use cases:
- When the SIP account is used in a country with Dispatchable Location for emergency calls legal requirement.
In this situation, the app attempts to acquire your location information in case a call to an emergency number is placed. Please note that emergency calls are usually routed to your phone’s native dialer instead of requesting location access. Please consult with support to learn how emergency calls are handled for your account. - when the SIP account is configured to send location data during SIP registration
We will only use your Location information for the specific reason for which it was provided to us.
Mobile App Media Files and Documents usage
This part of the privacy statement describes how the Company uses media files and documents shared with the Application. Depending on the operating system, you may need to grant additional file access-related permissions to the Application in order for the Application to access files.
We process your files such as photos, videos, and documents; only if the SIP account is configured to do so, and only in the following use cases:
- When you select the option to share a media or file attachment via a multimedia message.
We always access only the files that have been explicitly shared with the Application.
The attached files are always encrypted and securely uploaded to a server in order for the message recipient to download them later. - Other use cases in which the files never leave your device. An example of such a use case is adding a photo avatar to a favorite contact (also referred to as “QuickDial”).
We will only use your files for the specific reason for which they were provided to us.
Google Calendar usage
This privacy statement describes how the Company collects and uses the information you provide in your Google Calendar account via the Application for our UCaaS products. It also describes the choices available to you regarding our use of your information and how you can access and update this information.
We collect the following personal information from your Google Calendar and Google Contacts account:
- Event name
- Event date
- Event time
- Event description (will be inserted as a note)
- Event location (will be inserted as a note)
- Contacts’ names
- Contacts’ email
- Contacts’ telephones
- Contacts’ organization
- Contacts’ postal address
- Contacts’ birthday
- Contacts’ gender
We add/import the following personal information from your “Cloud Softphone” account to your Google Calendar & Google Contacts account:
- Event name
- Event date
- Event time
- Event description
- Event resource name
We use this information to
- Populate your Google Calendar & Google Contacts data in your installed Application.
- Populate your Application customer data in your Google Calendar & Google Contacts account
- Create bookings from the Application‘s calendar for the imported/synchronized contacts
- Keep your Google Calendar & Google Contacts in sync with your Application customers and vice versa
- Send booking confirmation emails, booking cancellation emails, booking update emails or booking reminder emails to the contacts imported from Google Calendar & Google Contacts – prior to sending out such emails your consent will be sought each time.
We will only use this information for the specific reason for which it was provided to us.
Mobile App Analytics Usage
The Company may collect aggregate data that no longer identifies individual users for purposes of usage and performance analysis. This may include diagnostic data such as login counts, screen view counts or crash information.
Troubleshooting Logs Usage
For the sole purpose of troubleshooting, the Company might ask users to provide debug logs from the Application. The debug logs contain full network traffic information for application provisioning, calls, messaging and other network in-app events generated by user activity.
Retention of Information
We maintain your personal information in our regular business records while you are a customer of your Service. We may also maintain this information for a period of time after you are no longer a customer if the information is necessary for the purposes for which it was collected or to satisfy our legal requirements and/or obligations. These purposes typically include business, legal, or tax purposes. If there are no pending requests, orders, or court orders for access to this personal information, we may destroy the information once it becomes unnecessary to those purposes for which it was collected.
Security
The security of personal information is important to us. We take commercially reasonable measures and follow generally accepted standards to protect the information you provide us, both during transmission and once we receive it. For example, the information you provide is transmitted via encryption using technologies such as secure socket layer technology (SSL).
Disclosure to Third Parties
We do not share or sell your personal information to third parties.
We disclose information only in the following cases: as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, to investigate fraud, or to respond to a government request if we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice through our app of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information to any other third party with your prior consent to do so.
Privacy Statement Updates
We may update this privacy statement to reflect changes to our business or this app as it pertains to the information collected from you and our use of it. If the change impacts how we use or handle information collected from you, we will email you and/or your company’s Google administrator, or post a notice where you first access this app prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Support
As a user, you can request the following:
- Confirmation of access to personal data concerning you
- Access to the processed personal data concerning you.
- Please note that pieces of personal data stored in encrypted format can only be provided in its encrypted form.
- Please note that once data is removed it cannot be restored.
- Correct inaccurate or incomplete personal data concerning you
- Erase processed personal data concerning you
- Arrange how personal data concerning you should be processed in event of your death
To process a request, please send us an email to support@voiceconnectinc.com with the following:
- Subject of request, your name(s) and first name(s);
- Scan of both sides of your passport or identity card to enable us to verify your identity
Data Security
We implement reasonable measures to protect your personal information from unauthorized access or disclosure.
